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The Importance of Being Modernist

FAQ

{{ ---------BEGIN ADD-ON SETTINGS AND CONTROLS----------- }}

{{ ----FUNCTION SETTINGS---- }}
{% assign: FAQ_Template_Type = 'Expandable' %} {{ Options: 'Expandable' or 'Anchor Links' }}
{% assign: Number_of_Questions = 8 %} {{ Options: 1 to 10 }}

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{{ ----TYPOGRAPHY SETTINGS---- }}
{% assign: Question_Headings_Size = 18 %}
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{% assign: Answer_Content_Size = 14 %}

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{% assign: Anchor_Link_Text_Color = '#000000' %}
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{{ ----BEGIN INDIVIDUAL QA FIELDS---- }}

{{ --QA SET 1 SETTINGS-- }}

{% assign: Question_1_Heading = "What methods of payment do you accept?" %}
{% capture Answer_1_Content %}Payments are processed through Stripe. Visa, Master Card and American Express credit/ debit cards are accepted. {% endcapture %}

{{ --QA SET 2 SETTINGS-- }}

{% assign: Question_2_Heading = "When will my order be shipped?" %}
{% capture Answer_2_Content %}Orders placed Monday-Friday within office hours will begin processing that day, excluding holidays, and usually be ready to
ship by the following business day. Orders placed on Saturday and Sunday will begin processing on Monday.{% endcapture %}

{{ --QA SET 3 SETTINGS-- }}

{% assign: Question_3_Heading = "How do I check the status of my order?" %}
{% capture Answer_3_Content %}You will receive a shipping confirmation email once your order has been shipped. For cushion or mixed deliveries via My Hermes you will also receive a tracking number. For orders that consist solely of wrapping paper you will only receive a number that will confirm when the product is shipped and delivered.{% endcapture %}

{{ --QA SET 4 SETTINGS-- }}

{% assign: Question_4_Heading = "What shipping methods do you use?" %}
{% capture Answer_4_Content %}Cushions will be sent with My Hermes and deliveries are usually within 3 business days*.
Gift Wrap will be sent by Royal Mail folded in a card envelope and deliveries are usually within 2 business days*.
If Cushions and gift wrap are ordered at the same time the wrapping paper will be sent in the same package as the cushions via My Hermes.
All items will be sent signed for.
*Delivery times are not guaranteed as we cannot be held responsible for any unforeseen issues with third party delivery companies.
{% endcapture %}

{{ --QA SET 5 SETTINGS-- }}

{% assign: Question_5_Heading = "What is your exchange/ refund policy?" %}
{% capture Answer_5_Content %}Under the Distance Selling Regulations you have the right to cancel the contract for purchase at any time within 14 days. To cancel your contract within the 14 day period please notify us in writing by email via our contact form before the end of the cooling off period.


We are also happy to exchange/ refund part of the order during the first 14 days if you want to keep part of the order. Original delivery charges will still apply if part of the order is kept and if free delivery was initially given and the order amount falls under £100 with the refund our flat rate £6 delivery fee will be applied.


Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. If we receive notice of your cancellation of this order within the 14 day period, we will refund the purchase price for that item together with the original postage charge.


We recommend that you send returns back to us via Recorded Delivery, as we are not responsible for any packages which do not make it back to us & will not process the return until we receive it. In all circumstances the buyer will pay the cost of return postage. Once we receive your return, we will process the refund/exchange within 7 -10 working days.


Products sent for return or exchange should be shipped to our office address:

The Importance of Being Modernist
First Floor Offices
29 High Street
Old Harlow
CM170DN

{% endcapture %}

{{ --QA SET 6 SETTINGS-- }}

{% assign: Question_6_Heading = "How do I cancel or edit a placed order?" %}
{% capture Answer_6_Content %}To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').{% endcapture %}

{{ --QA SET 7 SETTINGS-- }}

{% assign: Question_7_Heading = "How do I use discount codes in your shop?" %}
{% capture Answer_7_Content %}Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.{% endcapture %}

{{ --QA SET 8 SETTINGS-- }}

{% assign: Question_8_Heading = "How do I get in contact with you for more questions?" %}
{% capture Answer_8_Content %}If you have any additional questions, feel free to send us an e-mail using our contact form{% endcapture %}

{{ --QA SET 9 SETTINGS-- }}

{% assign: Question_9_Heading = "" %}
{% capture Answer_9_Content %}{% endcapture %}

{{ --QA SET 10 SETTINGS-- }}

{% assign: Question_10_Heading = "" %}
{% capture Answer_10_Content %}{% endcapture %}

{{ ---------END ADD-ON SETTINGS AND CONTROLS----------- }}

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    {{ ---------END FAQ ADD-ON HTML TEMPLATE CODE---------- }}

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    {{ ---------END FAQ ADD-ON CSS/JAVASCRIPT CODE---------- }}